3 years of double-digit growth (2019-2021)

I run my Business Unit to deliver double-digit growth in revenue over 3 subsequent years, adjusting structure, roles, and business processes to keep executing successful projects and get new clients. I do it through hiring, process engineering and budget management. The target for 2022 is double-digit growth again.

Global Transformation to SCRUM teams (2021-ongoing)

I have used pandemics for our benefit (which helped achieving the growth objective). We transitioned from regional project teams to fully distributed SCRUM-teams, and increased margin by 8.5% without compromising on quality and improving retention. At the same time we opened hiring in locations where FIS Payment Hub team was never present (Serbia, Italy, Germany, Canada) and successfully onboarded people in those locations in a fully remote way. We also worked on fully remote delivery, being forced to decrease travel time to 0 and benefiting from it.

Revenue and capacity forecasting methodology and BI tools (2019-2020)

From the moment I joined FIS I was responsible for improving quality, predictability and usability of our financial forecasting mechanisms. I improved the toolkit we use in Payment Hub Professional Services - designed, managed and partially done myself automation of PlanView related routines which allowed better integration of end-to-end toolkit and less manual work by my Project Managers. This effort was also used as a basis of an article about use of data science tools for financial forecasting (Use Data Science to Handle Enterprise Resource Planning Data with Ease, published in TowardsDataScience).

OpenWay Delivery Belgium Restructuring (2017-2018)

That year Belgium & Luxembourg Delivery team had to face new challenges - focus on service excellence and improve customer satisfaction. I've run the internal restructuring project, where we swapped Teams, defined responsibilities of Team Leaders, established new KPI established, and migrated an ERP system.

Rebooting relationships with SIX Payment Services, Luxembourg (2016)

After five years' migration of SIX Payment Services Luxembourg to WAY4 system has finished, but professional relationships between SIX and OpenWay required a boost. I took over the program and proved OpenWay capable of delivering new projects. Through this journey, I've set up a different reporting structure and orchestrated new business models (Core Team, 3-party partnership with an integrator), which proved to be useful and profitable and brought us forward to do new business with SIX.

Credorax Migration to WAY4 system, Israel/Malta/USA (2015)

Credorax is an innovative e-Commerce and m-Commerce acquirer. I've managed the full program: my team analyzed requirements, configured WAY4 accordingly, deployed it in a cross-continental cluster and migrated Credorax merchants to WAY4 system. It has been a success and took only nine months from project kick-off to the first production transaction on a new system. Challenging schedule, the team in 5 countries, and quite a few innovative products and technologies discovered on the way.

Launch of new Issuing Processing in EMIS, Angola (2012)

Managing a project with a new Issuing Processing entity in Angola taught me patience and opened new cultural horizons. We have been able to push our way through, taking over tasks typically handled by Banks and have kept a good relationship, which made EMIS one of the reference customers for years after launch.

• AWS Clous Technical Essentials, Course on Coursera (Certificate, 2023)
• Y Combinator; Startup School Future Founders (Certificate, 2020)
• University of Yale; Introduction to Negotiation: A Strategic Playbook for Becoming a Principled and Persuasive Negotiator (Certificate, 2020)
• New York Institute of Finance; Machine Learning for Trading, Specialization on Coursera (Certificate, 2020)
• Google Tech Elevate (Certificate of Completion, 2020)
• University of John Hopkins; Introduction to Genomic Technologies, Course on Coursera (Certificate, 2020)
• University of Michigan; Applied Data Science with Python, Specialization on Coursera (Certificate, 2020)
• Prosci; Change Management Practitioner (2018)
• Toastmasters club; Competent Communicator (award, 2018)